Refunds & Returns for Physical Products

You may request a refund or replacement if:

• Your book arrived damaged

• You received the wrong item

• Your order never arrived

• There was a printing or binding defect

To request a refund, email:
ulrike.laubner@gmail.com
Please include your order number and a photo of the issue.

Return Window

Refund or return requests must be made within 14 days of receiving your order.

Non-Returnable Items

We cannot accept returns for:

• Signed or personalized books

• Books damaged after delivery

• Discounted or promotional items (unless defective)

Order Cancellations

If your book has not yet been processed or shipped, you may request a cancellation.
Contact: ulrike.laubner@gmail.com
Contact Us

For support, questions, or help with your order, please reach out:
ulrike.laubner@gmail.com

We aim to respond within 24–72 hours.